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labs@atheron:~/industries/biotech/localization$ localise --languages --help-centre

A sponsor help centre

Answers for your sponsors, in their own languages.

Contract labs work with sponsors around the world, and many of their questions are the same: how to ship samples, what a report contains, how to request a change. We build the help centre in your sponsors' languages and an assistant that answers from it, so your project managers spend their time on the studies.

// what matters here

What is different in this industry.

01

Your sponsors' languages

Articles and the assistant in the languages your sponsors use, kept in step.

02

Answers from your articles

The assistant answers from the help centre and names the article it used.

03

Studies go to a person

Anything about a specific study is handed to the right project manager.

04

Translations you approve

Your team supplies or approves every translation before it goes live.

// example projects

Priced examples for this service.

Each one is hypothetical, labelled as such, and priced live from our rate card. Open any of them in the estimator and make it yours.

Example projectWeb appAIFrontier model

Contract lab portal for sponsors

Hypothetical. Not a client, not a result.

// The problem

A contract research lab takes study requests and sends results by email, sponsors in several countries ask the same status questions every week, and the lab's site does not look like the work it does.

// What we would build

A sponsor portal designed for your lab: sponsors submit requests, track their samples and studies, and download reports, with a help centre and an assistant that answers from it in the languages your sponsors use, handing anything about a study to your project managers.

// What is in it

  • A portal and site designed around your lab's brand
  • Study requests, sample shipments and status in one place for each sponsor
  • Reports released by your team, downloaded by the sponsor
  • A help centre in several languages, with an assistant that answers from it
  • Anything about a specific study handed to a project manager

// Stack

  • Next.js
  • Claude API
  • PostgreSQL with pgvector
  • Headless CMS
  • AWS Canada (Central)

// estimate

Build
≈ US$149,000 to US$228,000, delivered within 28 weeksCAD 212,400 to 324,800
Hosting
≈ US$218 a monthCAD 310 a month
Support
≈ US$2,500 a monthCAD 3,565 a month

Prices in your currency are estimates from today's Bank of Canada rate. All invoicing is in CAD or USD.

AI route
Frontier model
Model running cost
≈ US$42 a monthCAD 60 a month

Timeline by milestone

Discovery
2.9 to 3.4 weeks
Specification and evaluation plan
0.4 weeks
Design approved
6.4 to 11.4 weeks
Core features
1.4 to 2.4 weeks
Full build
0.9 to 1.4 weeks
Working pilot
3.9 to 6.9 weeks
Testing and fixes
1.4 to 1.9 weeks
Launch
0.9 to 1.4 weeks
Production
0.9 to 1.4 weeks

Outside our hands, and added to the calendar

Test access to your ELN or LIMS
1 to 4 weeks

How it is paid

Deposit 20%
CAD 42,480 to 64,960
Discovery 2%
CAD 4,248 to 6,496
Specification and evaluation plan 10.2%
CAD 21,664.80 to 33,129.60
Design approved 2%
CAD 4,248 to 6,496
Core features 6.2%
CAD 13,168.80 to 20,137.60
Full build 4.1%
CAD 8,708.40 to 13,316.80
Working pilot 30.7%
CAD 65,206.80 to 99,713.60
Testing and fixes 2%
CAD 4,248 to 6,496
Launch 2%
CAD 4,248 to 6,496
Production 10.8%
CAD 22,939.20 to 35,078.40
Holdback, 30 days after launch (10%)
CAD 21,240 to 32,480

// questions

Questions we get about this.

Can the sponsor assistant answer questions about a specific study?

No. It answers general questions from your help centre and hands anything about a study to your team.

Which languages can a contract lab help centre support?

Any your sponsors use, including right-to-left scripts. Professional translation can be priced in the estimator.

Can sponsors find shipping instructions without emailing us?

Yes. Shipping, packing and paperwork steps are written once in the help centre, and the assistant points to them.

// next

Not quite your project?

Tell us what you have in mind. We will come back to you with a range and the questions that would narrow it. Or book a call and talk it through.

Multilingual help centres with an assistant for contract research labs | Atheron Network Labs