Guest messaging agent
Hypothetical. Not a client, not a result.
// The problem
A resort's front desk answers the same questions about parking, breakfast, spa times and late checkout by phone, email and text, in many languages, around the clock.
// What we would build
A messaging agent on the website, the guest app and text messages that answers from the property's own information, books spa times and late checkouts through the hotel's systems, and hands to the front desk with the conversation attached. It uses a frontier model through its API: hotel information is public, guests write in many languages, and it is the fastest way to start.
// What is in it
- Answers from your property information, menus and policies
- Replies in the guest's language, day and night
- Spa, restaurant and late checkout requests through your systems
- Handoff to the front desk with the full conversation
- No card details in the conversation, ever
// Stack
- Frontier model API
- Next.js
- PostgreSQL with pgvector
- Property management system interface
- SMS provider
// estimate
- Build
- ≈ US$102,000 to US$155,000, delivered within 21 weeksCAD 144,800 to 221,400
- Hosting
- ≈ US$558 a monthCAD 795 a month
- Support
- ≈ US$2,500 a monthCAD 3,565 a month
Prices in your currency are estimates from today's Bank of Canada rate. All invoicing is in CAD or USD.
- AI route
- Frontier model
- Model running cost
- ≈ US$383 a monthCAD 545 a month
Timeline by milestone
- Discovery
- 2.9 to 3.4 weeks
- Specification and evaluation plan
- 0.4 weeks
- Design approved
- 2.4 to 3.4 weeks
- Core features
- 1.4 to 1.9 weeks
- Full build
- 0.9 to 1.4 weeks
- Working pilot
- 3.9 to 6.4 weeks
- Testing and fixes
- 0.9 to 1.9 weeks
- Launch
- 0.9 to 1.4 weeks
- Production
- 0.9 to 1.4 weeks
Outside our hands, and added to the calendar
- Certification or API access from your PMS vendor
- 1 to 4 weeks
How it is paid
- Deposit 20%
- CAD 28,960 to 44,280
- Discovery 2%
- CAD 2,896 to 4,428
- Specification and evaluation plan 10.2%
- CAD 14,769.60 to 22,582.80
- Design approved 2%
- CAD 2,896 to 4,428
- Core features 6.2%
- CAD 8,977.60 to 13,726.80
- Full build 4.1%
- CAD 5,936.80 to 9,077.40
- Working pilot 30.7%
- CAD 44,453.60 to 67,969.80
- Testing and fixes 2%
- CAD 2,896 to 4,428
- Launch 2%
- CAD 2,896 to 4,428
- Production 10.8%
- CAD 15,638.40 to 23,911.20
- Holdback, 30 days after launch (10%)
- CAD 14,480 to 22,140