Example projectWeb appAICustom LLM
Rider feedback sorting
Hypothetical. Not a client, not a result.
// The problem
Thousands of rider comments and complaints a month arrive by form, email and social media, and staff sort them by hand into routes, stops and topics weeks after the fact.
// What we would build
A small open model fine-tuned on the agency's own labelled feedback, served in its own cloud account, that tags each comment with route, stop, topic and urgency, with a screen for staff to correct the tags so the model keeps improving. Rider comments never leave your account.
// What is in it
- A model fine-tuned on your past feedback, labelled with your staff
- Every comment tagged by route, stop, topic and urgency
- A review screen where staff correct tags, feeding the next training round
- Trends by route and topic for service planners
- An evaluation set run before every new version goes live
// Stack
- Llama or Mistral (fine-tuned)
- vLLM
- PostgreSQL
- Next.js
- AWS GPU
// estimate
- Build
- ≈ US$137,000 to US$209,000, delivered within 31 weeksCAD 194,600 to 297,000
- Hosting
- ≈ US$6,710 a monthCAD 9,550 a month
- Support
- ≈ US$2,500 a monthCAD 3,565 a month
Prices in your currency are estimates from today's Bank of Canada rate. All invoicing is in CAD or USD.
- AI route
- Custom LLM
- Model running cost
- ≈ US$6,530 a monthCAD 9,300 a month
Timeline by milestone
- Discovery
- 2.9 to 3.4 weeks
- Data and evaluation plan
- 0.4 weeks
- Design approved
- 2.4 to 3.9 weeks
- Core features
- 1.9 to 2.9 weeks
- Full build
- 1.4 to 1.9 weeks
- Training
- 6.4 to 11.4 weeks
- Testing and fixes
- 0.4 weeks
- Evaluation and red-teaming
- 3.9 to 4.4 weeks
- Launch
- 0.9 to 1.4 weeks
- Production
- 0.9 to 1.4 weeks
Outside our hands, and added to the calendar
- Your IT security review and sign-on setup
- 4 to 8 weeks
How it is paid
- Deposit 20%
- CAD 38,680 to 59,160
- Discovery 1.5%
- CAD 2,901 to 4,437
- Data and evaluation plan 7.9%
- CAD 15,278.60 to 23,368.20
- Design approved 1.5%
- CAD 2,901 to 4,437
- Core features 4.6%
- CAD 8,896.40 to 13,606.80
- Full build 3.1%
- CAD 5,995.40 to 9,169.80
- Training 23.9%
- CAD 46,222.60 to 70,696.20
- Testing and fixes 1.5%
- CAD 2,901 to 4,437
- Evaluation and red-teaming 15.9%
- CAD 30,750.60 to 47,032.20
- Launch 1.5%
- CAD 2,901 to 4,437
- Production 8.6%
- CAD 16,632.40 to 25,438.80
- Holdback, 30 days after launch (10%)
- CAD 19,340 to 29,580
- GPU time for training and testing, at cost
- CAD 1,200. Billed up front, at cost, outside the milestones