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labs@atheron:~/industries/wineries/localization$ localise --languages --help-centre

Visitor help, any language

A help centre and assistant that answer for you.

In a tourist region the same questions come in all season, in several languages, mostly after closing. A help centre written from your own information, with an assistant that answers from it, takes most of them off your staff and passes the rest on.

// what matters here

What is different in this industry.

01

Your information, not the internet

Answers come from the help centre you approve, so the assistant never invents a tour you do not run.

02

The visitor's language

Pages and answers in the languages your visitors speak, with native review where it matters.

03

Staff stay in charge

Anything the assistant cannot answer goes to your team by email, with the question attached.

04

Easy to keep current

Your team updates hours, prices and events in the help centre without a developer.

// example projects

Priced examples for this service.

Each one is hypothetical, labelled as such, and priced live from our rate card. Open any of them in the estimator and make it yours.

Example projectWeb appAIFrontier model

Visitor and member assistant

Hypothetical. Not a client, not a result.

// The problem

A winery in a tourist region answers the same questions about hours, tastings, shipping and club rules all season, in English, French and other languages, mostly after closing.

// What we would build

A help centre written from the winery's own information, and an assistant on the website that answers from it in the visitor's language and hands anything else to staff. It uses a frontier model through its API: the information is public, visitors write in many languages, and traffic is low.

// What is in it

  • A help centre on visits, tastings, shipping and the club
  • Answers in the visitor's language, from your own pages
  • Questions it cannot answer passed to staff by email
  • No card or member details in the conversation
  • Your team edits the help centre without a developer

// Stack

  • Frontier model API
  • Next.js
  • PostgreSQL with pgvector
  • DigitalOcean

// estimate

Build
≈ US$91,300 to US$140,000, delivered within 21 weeksCAD 130,000 to 198,800
Hosting
≈ US$218 a monthCAD 310 a month
Support
≈ US$1,000 a monthCAD 1,425 a month

Prices in your currency are estimates from today's Bank of Canada rate. All invoicing is in CAD or USD.

AI route
Frontier model
Model running cost
≈ US$42 a monthCAD 60 a month

Timeline by milestone

Discovery
2.9 to 3.4 weeks
Specification and evaluation plan
0.4 weeks
Design approved
2.4 to 3.4 weeks
Core features
1.4 to 1.9 weeks
Full build
0.9 to 1.4 weeks
Working pilot
3.9 to 6.4 weeks
Testing and fixes
0.9 to 1.9 weeks
Launch
0.9 to 1.4 weeks
Production
0.9 to 1.4 weeks

How it is paid

Deposit 20%
CAD 26,000 to 39,760
Discovery 2%
CAD 2,600 to 3,976
Specification and evaluation plan 10.2%
CAD 13,260.00 to 20,277.60
Design approved 2%
CAD 2,600 to 3,976
Core features 6.2%
CAD 8,060.00 to 12,325.60
Full build 4.1%
CAD 5,330.00 to 8,150.80
Working pilot 30.7%
CAD 39,910.00 to 61,031.60
Testing and fixes 2%
CAD 2,600 to 3,976
Launch 2%
CAD 2,600 to 3,976
Production 10.8%
CAD 14,040.00 to 21,470.40
Holdback, 30 days after launch (10%)
CAD 13,000 to 19,880

// questions

Questions we get about this.

Which languages can the winery help centre use?

Any you choose. We usually start with English and French and add the languages your visitors use most.

Can the visitor assistant take tasting bookings?

It can send visitors to the booking page, or book directly if your booking system has an interface.

What if the visitor assistant does not know an answer?

It says so and passes the question to your staff rather than guessing.

// next

Not quite your project?

Tell us what you have in mind. We will come back to you with a range and the questions that would narrow it. Or book a call and talk it through.

Multilingual help centre and assistant for wineries and breweries | Atheron Network Labs