Help centre support agent
Hypothetical. Not a client, not a result.
// The problem
Support volume rises with every marketing push, and most tickets ask questions the public help centre already answers.
// What we would build
A support agent on a frontier model that answers from the published help centre and hands anything about a specific account to a person, chosen because the source material is public and it is the fastest route to launch.
// What is in it
- Answers grounded in the help centre, with a link to the article used
- Hand-off to a person with the conversation attached, for anything account specific
- No account data sent to the model provider
- An evaluation set of real questions, run before every change
- A dashboard of what people ask and where the help centre falls short
// Stack
- Frontier model API
- PostgreSQL with pgvector
- Next.js
- Zendesk or Intercom integration
- DigitalOcean
// estimate
- Build
- ≈ US$88,600 to US$135,000, delivered within 21 weeksCAD 126,200 to 192,900
- Hosting
- ≈ US$558 a monthCAD 795 a month
- Support
- ≈ US$1,000 a monthCAD 1,425 a month
Prices in your currency are estimates from today's Bank of Canada rate. All invoicing is in CAD or USD.
- AI route
- Frontier model
- Model running cost
- ≈ US$383 a monthCAD 545 a month
Timeline by milestone
- Discovery
- 2.9 to 3.4 weeks
- Specification and evaluation plan
- 0.4 weeks
- Design approved
- 2.4 to 3.4 weeks
- Core features
- 1.4 to 1.9 weeks
- Full build
- 0.9 to 1.4 weeks
- Working pilot
- 3.9 to 6.4 weeks
- Testing and fixes
- 0.9 to 1.9 weeks
- Launch
- 0.9 to 1.4 weeks
- Production
- 0.9 to 1.4 weeks
Outside our hands, and added to the calendar
- Readiness review with your auditor
- 6 to 12 weeks
How it is paid
- Deposit 20%
- CAD 25,240 to 38,580
- Discovery 2%
- CAD 2,524 to 3,858
- Specification and evaluation plan 10.2%
- CAD 12,872.40 to 19,675.80
- Design approved 2%
- CAD 2,524 to 3,858
- Core features 6.2%
- CAD 7,824.40 to 11,959.80
- Full build 4.1%
- CAD 5,174.20 to 7,908.90
- Working pilot 30.7%
- CAD 38,743.40 to 59,220.30
- Testing and fixes 2%
- CAD 2,524 to 3,858
- Launch 2%
- CAD 2,524 to 3,858
- Production 10.8%
- CAD 13,629.60 to 20,833.20
- Holdback, 30 days after launch (10%)
- CAD 12,620 to 19,290