Example projectWeb appAIFrontier model
Orders and returns agent
Hypothetical. Not a client, not a result.
// The problem
A growing online brand's support inbox is mostly order status, returns and sizing questions, and response times stretch every time a promotion goes out.
// What we would build
An agent in chat and email that looks up the order, starts a return within your policy, answers sizing from your own size guides and hands anything unusual to a person with the history attached. It runs on a frontier model through its API, which handles high volume well and is the quickest to start; only what each answer needs is sent.
// What is in it
- Order lookup and tracking from the commerce platform and carriers
- Returns and exchanges started within your written policy
- Sizing and product answers from your own guides, with sources
- Hand-off to a person with the conversation and order attached
- Evaluation set of real tickets, run before every change
- Reporting on what customers ask and what the agent closed
// Stack
- Frontier model API
- Python
- Next.js
- PostgreSQL with pgvector
- Zendesk or Gorgias API
- DigitalOcean
// estimate
- Build
- ≈ US$93,800 to US$143,000, delivered within 21 weeksCAD 133,500 to 204,100
- Hosting
- ≈ US$3,660 a monthCAD 5,205 a month
- Support
- ≈ US$2,500 a monthCAD 3,565 a month
Prices in your currency are estimates from today's Bank of Canada rate. All invoicing is in CAD or USD.
- AI route
- Frontier model
- Model running cost
- ≈ US$3,480 a monthCAD 4,955 a month
Timeline by milestone
- Discovery
- 2.9 to 3.4 weeks
- Specification and evaluation plan
- 0.4 weeks
- Design approved
- 2.4 to 3.4 weeks
- Core features
- 1.4 to 1.9 weeks
- Full build
- 0.9 to 1.4 weeks
- Working pilot
- 3.9 to 6.4 weeks
- Testing and fixes
- 0.9 to 1.9 weeks
- Launch
- 0.9 to 1.4 weeks
- Production
- 0.9 to 1.4 weeks
How it is paid
- Deposit 20%
- CAD 26,700 to 40,820
- Discovery 2%
- CAD 2,670 to 4,082
- Specification and evaluation plan 10.2%
- CAD 13,617.00 to 20,818.20
- Design approved 2%
- CAD 2,670 to 4,082
- Core features 6.2%
- CAD 8,277.00 to 12,654.20
- Full build 4.1%
- CAD 5,473.50 to 8,368.10
- Working pilot 30.7%
- CAD 40,984.50 to 62,658.70
- Testing and fixes 2%
- CAD 2,670 to 4,082
- Launch 2%
- CAD 2,670 to 4,082
- Production 10.8%
- CAD 14,418.00 to 22,042.80
- Holdback, 30 days after launch (10%)
- CAD 13,350 to 20,410