Multilingual rider help centre
Hypothetical. Not a client, not a result.
// The problem
A city's transit and parking questions arrive by phone and email in many languages, and the answers live in a website few riders can navigate.
// What we would build
A help centre in English, French and the languages your riders speak, with an assistant on a frontier model that answers from the help articles and your published schedules and fare rules, cites the article, and hands over to a person when it cannot help.
// What is in it
- Help articles on fares, passes, accessibility, parking and lost property
- An assistant that answers from your articles and published GTFS schedules
- Every answer cites the article it comes from
- A hand-over to staff with the conversation attached
- Articles translated and reviewed by native speakers
// Stack
- Next.js
- Frontier model API
- PostgreSQL with pgvector
- GTFS
- DigitalOcean Toronto
// estimate
- Build
- ≈ US$91,900 to US$141,000, delivered within 22 weeksCAD 130,900 to 200,100
- Hosting
- ≈ US$558 a monthCAD 795 a month
- Support
- ≈ US$2,500 a monthCAD 3,565 a month
Prices in your currency are estimates from today's Bank of Canada rate. All invoicing is in CAD or USD.
- AI route
- Frontier model
- Model running cost
- ≈ US$383 a monthCAD 545 a month
Timeline by milestone
- Discovery
- 2.9 to 3.4 weeks
- Specification and evaluation plan
- 0.4 weeks
- Design approved
- 2.4 to 3.9 weeks
- Core features
- 1.4 to 1.9 weeks
- Full build
- 0.9 to 1.4 weeks
- Working pilot
- 3.9 to 6.4 weeks
- Testing and fixes
- 0.9 to 1.9 weeks
- Launch
- 0.9 to 1.4 weeks
- Production
- 0.9 to 1.4 weeks
How it is paid
- Deposit 20%
- CAD 26,180 to 40,020
- Discovery 2%
- CAD 2,618 to 4,002
- Specification and evaluation plan 10.2%
- CAD 13,351.80 to 20,410.20
- Design approved 2%
- CAD 2,618 to 4,002
- Core features 6.2%
- CAD 8,115.80 to 12,406.20
- Full build 4.1%
- CAD 5,366.90 to 8,204.10
- Working pilot 30.7%
- CAD 40,186.30 to 61,430.70
- Testing and fixes 2%
- CAD 2,618 to 4,002
- Launch 2%
- CAD 2,618 to 4,002
- Production 10.8%
- CAD 14,137.20 to 21,610.80
- Holdback, 30 days after launch (10%)
- CAD 13,090 to 20,010