Resident help centre in several languages
Hypothetical. Not a client, not a result.
// The problem
A social housing provider's residents speak a dozen languages, the office phone rings all day with the same questions about rent, repairs and rules, and the written guides exist only in English.
// What we would build
A help centre with articles on rent, repairs, rules, moving and community programs, in the languages your residents speak, and an assistant that answers from those articles and hands over to staff with the conversation attached. We use a frontier model through its API, because the traffic is modest and the articles are public; resident details stay out of what the model sees.
// What is in it
- Help articles on rent, repairs, rules and moving, written in plain language
- Articles in English, French and the other languages your residents use
- An assistant that answers only from the articles and says when it does not know
- Hand-over to staff with the conversation attached
- Repair requests opened from the chat into your work order system
- A review queue so staff see unanswered questions and add articles
// Stack
- Next.js
- Claude API
- PostgreSQL with pgvector
- Crowdin
- DigitalOcean Toronto
// estimate
- Build
- ≈ US$103,000 to US$158,000, delivered within 22 weeksCAD 146,800 to 224,400
- Hosting
- ≈ US$558 a monthCAD 795 a month
- Support
- ≈ US$2,500 a monthCAD 3,565 a month
Prices in your currency are estimates from today's Bank of Canada rate. All invoicing is in CAD or USD.
- AI route
- Frontier model
- Model running cost
- ≈ US$383 a monthCAD 545 a month
Timeline by milestone
- Discovery
- 2.9 to 3.4 weeks
- Specification and evaluation plan
- 0.4 weeks
- Design approved
- 2.9 to 4.9 weeks
- Core features
- 1.4 to 1.9 weeks
- Full build
- 0.9 to 1.4 weeks
- Working pilot
- 3.9 to 6.4 weeks
- Testing and fixes
- 0.9 to 1.9 weeks
- Launch
- 0.9 to 1.4 weeks
- Production
- 0.9 to 1.4 weeks
How it is paid
- Deposit 20%
- CAD 29,360 to 44,880
- Discovery 2%
- CAD 2,936 to 4,488
- Specification and evaluation plan 10.2%
- CAD 14,973.60 to 22,888.80
- Design approved 2%
- CAD 2,936 to 4,488
- Core features 6.2%
- CAD 9,101.60 to 13,912.80
- Full build 4.1%
- CAD 6,018.80 to 9,200.40
- Working pilot 30.7%
- CAD 45,067.60 to 68,890.80
- Testing and fixes 2%
- CAD 2,936 to 4,488
- Launch 2%
- CAD 2,936 to 4,488
- Production 10.8%
- CAD 15,854.40 to 24,235.20
- Holdback, 30 days after launch (10%)
- CAD 14,680 to 22,440