labs@atheron:~/industries/telecom/apps$ build app --web --mobile

Telecom field apps

Dispatch and install apps that work where signal is weak.

General field service tools do not know what a modem, a drop or a provisioning system is. We build the dispatch board and the technician app around your installs and repairs, and connect them to the billing and provisioning systems that turn a finished job into a working service.

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// what matters here

What is different in this industry.

Activated at the door

The technician scans the modem or ONT and the app activates it through provisioning, so the customer is online before the truck leaves.

Offline where the signal is weak

Jobs, notes and photos are kept on the phone and sent once back in range, which matters in basements, rural roads and new subdivisions.

Dispatch by skill and area

Jobs are matched to technicians by skill, area and appointment window, with changes pushed to the phone at once.

A record of every install

Signal readings, photos and the customer's sign-off are stored with the job, so a repeat visit starts with what was found last time.

// example projects

Priced examples for this service.

Each one is hypothetical, labelled as such, and priced live from our rate card. Open any of them in the estimator and make it yours.

Example projectWeb appMobile app

Technician app with dispatch

Hypothetical. Not a client, not a result.

// The problem

A regional ISP schedules installs and repairs by phone, and technicians report back by text, so the office never knows where a job stands or which modem went to which home.

// What we would build

A dispatch board for the office and an iOS and Android app for technicians, connected to the billing and provisioning systems, so a job is assigned, completed and activated without a phone call.

// What is in it

Dispatch board with jobs on a map, by skill, area and appointment window
Technician app with the job, the customer's service and the equipment to install
Serial numbers scanned at the install, activated through provisioning
Photos, signal readings and customer sign-off stored with the job
Works offline in basements and rural roads, syncs once back in range
Customer notified when the technician is on the way

// Stack

Next.js
React Native
PostgreSQL with PostGIS
Billing and provisioning interfaces
AWS

// estimate

Build: ≈ US$115,000 to US$175,000, delivered within 26 weeksCAD 163,100 to 249,400
Hosting: ≈ US$492 a monthCAD 700 a month
Support: ≈ US$2,500 a monthCAD 3,565 a month

Prices in your currency are estimates from today's Bank of Canada rate. All invoicing is in CAD or USD.

Timeline by milestone

Discovery: 3.5 to 4 weeks
Design approved: 5 to 9 weeks
Core features: 2.5 to 3.5 weeks
Full build: 1 to 2.5 weeks
First build on devices: 4 to 6.5 weeks
Testing and fixes: 0.5 to 1 weeks
Store submission: 1 to 2 weeks
Launch: 1 to 2 weeks

Outside our hands, and added to the calendar

App store review: 1 week
Test access from your IT team: 1 to 4 weeks

How it is paid

Deposit 20%: CAD 32,620 to 49,880
Discovery 9.2%: CAD 15,005.20 to 22,944.80
Design approved 9.2%: CAD 15,005.20 to 22,944.80
Core features 7.6%: CAD 12,395.60 to 18,954.40
Full build 5%: CAD 8,155 to 12,470
First build on devices 20.1%: CAD 32,783.10 to 50,129.40
Testing and fixes 2.5%: CAD 4,077.50 to 6,235.00
Store submission 6.7%: CAD 10,927.70 to 16,709.80
Launch 9.7%: CAD 15,820.70 to 24,191.80
Holdback, 30 days after launch (10%): CAD 16,310 to 24,940

Start from this example

// questions

Questions we get about this.

Can technicians activate equipment on site?

Yes, if your provisioning system has an interface we can call. We confirm what it allows during discovery and build the activation step around it.

Do contractors need their own login?

Yes, each with a role that shows only their own jobs and the customer details they need for them.

Will it replace our ticketing system?

Usually not. It reads jobs from your ticketing or order system and writes the outcome back, so the system of record stays the same.

Back to the industry: Telecom About the service: Web and mobile apps

// next

Not quite your project?

Tell us what you have in mind. We will come back to you with a range and the questions that would narrow it. Or book a call and talk it through.

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