labs@atheron:~/industries/telecom$ ingest --alarms --tickets --usage

Telecom software

For networks and the people who keep them up.

Your work runs on handoffs: from the network operations centre to the care queue to the truck in the driveway. We build the apps, agents and models that make those handoffs fast, and the ledgers that settle what carriers owe each other.

Start a project See the example projects

// what you are up against

The problems we hear most.

Installs dispatched by phone

Dispatchers juggle technicians by phone and text, and the job notes, photos and serial numbers come back on paper or not at all.

A care queue that never empties

Most contacts are the same few questions about bills, outages and moves, and they wait in line behind the calls that really need a person.

Alarms by the thousand

One fibre cut sets off a flood of alarms across the network, and the operations centre spends the first hour working out which ones matter.

Wholesale usage by spreadsheet

Roaming and wholesale records are swapped as files between carriers, and every month someone reconciles the differences by hand.

// example projects

Systems we could build for you.

Each one is hypothetical, labelled as such, and priced live from our rate card. Open any of them in the estimator and make it yours.

Example projectWeb appMobile app

Technician app with dispatch

Hypothetical. Not a client, not a result.

// The problem

A regional ISP schedules installs and repairs by phone, and technicians report back by text, so the office never knows where a job stands or which modem went to which home.

// What we would build

A dispatch board for the office and an iOS and Android app for technicians, connected to the billing and provisioning systems, so a job is assigned, completed and activated without a phone call.

// What is in it

Dispatch board with jobs on a map, by skill, area and appointment window
Technician app with the job, the customer's service and the equipment to install
Serial numbers scanned at the install, activated through provisioning
Photos, signal readings and customer sign-off stored with the job
Works offline in basements and rural roads, syncs once back in range
Customer notified when the technician is on the way

// Stack

Next.js
React Native
PostgreSQL with PostGIS
Billing and provisioning interfaces
AWS

// estimate

Build: ≈ US$115,000 to US$175,000, delivered within 26 weeksCAD 163,100 to 249,400
Hosting: ≈ US$492 a monthCAD 700 a month
Support: ≈ US$2,500 a monthCAD 3,565 a month

Prices in your currency are estimates from today's Bank of Canada rate. All invoicing is in CAD or USD.

Timeline by milestone

Discovery: 3.5 to 4 weeks
Design approved: 5 to 9 weeks
Core features: 2.5 to 3.5 weeks
Full build: 1 to 2.5 weeks
First build on devices: 4 to 6.5 weeks
Testing and fixes: 0.5 to 1 weeks
Store submission: 1 to 2 weeks
Launch: 1 to 2 weeks

Outside our hands, and added to the calendar

App store review: 1 week
Test access from your IT team: 1 to 4 weeks

How it is paid

Deposit 20%: CAD 32,620 to 49,880
Discovery 9.2%: CAD 15,005.20 to 22,944.80
Design approved 9.2%: CAD 15,005.20 to 22,944.80
Core features 7.6%: CAD 12,395.60 to 18,954.40
Full build 5%: CAD 8,155 to 12,470
First build on devices 20.1%: CAD 32,783.10 to 50,129.40
Testing and fixes 2.5%: CAD 4,077.50 to 6,235.00
Store submission 6.7%: CAD 10,927.70 to 16,709.80
Launch 9.7%: CAD 15,820.70 to 24,191.80
Holdback, 30 days after launch (10%): CAD 16,310 to 24,940

Start from this example

Example projectWeb appAIFrontier model

Customer care agent

Hypothetical. Not a client, not a result.

// The problem

A carrier's care team answers the same questions about bills, outages and moving service all day, and customers wait while the hard cases sit in the same queue.

// What we would build

A care agent in the website chat and app that answers from the carrier's own help content, checks outages and explains a bill after the customer signs in, and hands to a person with the conversation attached. It uses a frontier model through its API: the fastest start for a high-volume product where the content is public and account lookups go through tools you control.

// What is in it

Answers grounded in your help centre and plan terms, with links
Outage status by address from your network systems
Bill explanations after the customer signs in, with no card data in the conversation
Handoff to an agent with the full conversation and what was tried
English and French, with an evaluation set run before every change

// Stack

Frontier model API
Next.js
PostgreSQL with pgvector
CRM and billing interfaces
AWS

// estimate

Build: ≈ US$114,000 to US$175,000, delivered within 22 weeksCAD 163,000 to 249,300
Hosting: ≈ US$3,660 a monthCAD 5,205 a month
Support: ≈ US$2,500 a monthCAD 3,565 a month

Prices in your currency are estimates from today's Bank of Canada rate. All invoicing is in CAD or USD.

AI route: Frontier model
Model running cost: ≈ US$3,480 a monthCAD 4,955 a month

Timeline by milestone

Discovery: 2.9 to 3.4 weeks
Specification and evaluation plan: 0.4 weeks
Design approved: 2.4 to 3.9 weeks
Core features: 1.4 to 1.9 weeks
Full build: 0.9 to 1.4 weeks
Working pilot: 3.9 to 6.4 weeks
Testing and fixes: 0.9 to 1.9 weeks
Launch: 0.9 to 1.4 weeks
Production: 0.9 to 1.4 weeks

Outside our hands, and added to the calendar

Test access from your IT team: 1 to 4 weeks
Penetration test by your chosen firm: 2 to 4 weeks

How it is paid

Deposit 20%: CAD 32,600 to 49,860
Discovery 2%: CAD 3,260 to 4,986
Specification and evaluation plan 10.2%: CAD 16,626.00 to 25,428.60
Design approved 2%: CAD 3,260 to 4,986
Core features 6.2%: CAD 10,106.00 to 15,456.60
Full build 4.1%: CAD 6,683.00 to 10,221.30
Working pilot 30.7%: CAD 50,041.00 to 76,535.10
Testing and fixes 2%: CAD 3,260 to 4,986
Launch 2%: CAD 3,260 to 4,986
Production 10.8%: CAD 17,604.00 to 26,924.40
Holdback, 30 days after launch (10%): CAD 16,300 to 24,930

Start from this example

Example projectWeb appAICustom LLM

Network alarm correlation model

Hypothetical. Not a client, not a result.

// The problem

A single fault produces hundreds of alarms across the network, and the operations centre spends the first hour working out the root cause by hand.

// What we would build

A custom model trained on the carrier's own alarm history and outage tickets that groups related alarms, proposes the likely root cause and the affected customers, and shows the operations team why, served in the carrier's own cloud account.

// What is in it

Alarms streamed from your network management systems
Related alarms grouped into one incident, with the likely root cause first
Affected services and customers listed for the care team
A model trained on your own alarm and ticket history, scored on past incidents
Operators confirm or split groups, and their corrections feed the next training round

// Stack

PyTorch
Kafka
Python
Next.js
AWS

// estimate

Build: ≈ US$166,000 to US$253,000, delivered within 36 weeksCAD 235,800 to 360,000
Hosting: ≈ US$7,020 a monthCAD 10,000 a month
Support: ≈ US$5,010 a monthCAD 7,135 a month

Prices in your currency are estimates from today's Bank of Canada rate. All invoicing is in CAD or USD.

AI route: Custom LLM
Model running cost: ≈ US$6,530 a monthCAD 9,300 a month

Timeline by milestone

Discovery: 2.9 to 3.4 weeks
Data and evaluation plan: 0.4 weeks
Design approved: 2.4 to 4.4 weeks
Core features: 1.9 to 3.4 weeks
Full build: 1.4 to 2.4 weeks
Training: 8.9 to 15.4 weeks
Testing and fixes: 0.4 weeks
Evaluation and red-teaming: 3.9 to 4.4 weeks
Launch: 0.9 to 1.4 weeks
Production: 0.9 to 1.4 weeks

Outside our hands, and added to the calendar

Test access from your IT team: 1 to 4 weeks
Penetration test by your chosen firm: 2 to 4 weeks

How it is paid

Deposit 20%: CAD 46,920 to 71,760
Discovery 1.3%: CAD 3,049.80 to 4,664.40
Data and evaluation plan 8.2%: CAD 19,237.20 to 29,421.60
Design approved 1.3%: CAD 3,049.80 to 4,664.40
Core features 4%: CAD 9,384 to 14,352
Full build 2.6%: CAD 6,099.60 to 9,328.80
Training 24.8%: CAD 58,180.80 to 88,982.40
Testing and fixes 1.3%: CAD 3,049.80 to 4,664.40
Evaluation and red-teaming 16.5%: CAD 38,709 to 59,202
Launch 1.3%: CAD 3,049.80 to 4,664.40
Production 8.7%: CAD 20,410.20 to 31,215.60
Holdback, 30 days after launch (10%): CAD 23,460 to 35,880
GPU time for training and testing, at cost: CAD 1,200. Billed up front, at cost, outside the milestones

Start from this example

Example projectWeb appBlockchain

Inter-carrier settlement ledger

Hypothetical. Not a client, not a result.

// The problem

Several regional carriers exchange wholesale and roaming usage as monthly files, and each month their totals differ and the dispute is settled by email.

// What we would build

A private permissioned ledger the carriers each run a node of, where usage records and agreed rates are recorded as they are exchanged, with a portal that shows each carrier the same totals and flags differences while they are still small.

// What is in it

Usage files loaded and checked against the agreed record format
Each batch and its totals recorded on a private chain with a node per carrier
The same monthly statement for both sides, built from the shared record
Differences flagged per batch, with a dispute thread attached
Export to each carrier's billing and finance systems

// Stack

Next.js
PostgreSQL
Hyperledger Besu (private, permissioned)
S3-compatible storage
AWS

// estimate

Build: ≈ US$110,000 to US$168,000, delivered within 23 weeksCAD 156,900 to 239,900
Hosting: ≈ US$492 a monthCAD 700 a month
Support: ≈ US$2,500 a monthCAD 3,565 a month

Prices in your currency are estimates from today's Bank of Canada rate. All invoicing is in CAD or USD.

Timeline by milestone

Discovery: 2.9 to 3.4 weeks
Architecture: 0.4 weeks
Design approved: 2.9 to 4.9 weeks
Core features: 1.4 to 2.4 weeks
Full build: 0.9 to 1.4 weeks
Devnet: 2.9 to 4.4 weeks
Testing and fixes: 0.4 weeks
Testnet: 2.9 to 3.4 weeks
Launch: 0.9 to 1.4 weeks
Mainnet: 0.9 to 1.4 weeks

Outside our hands, and added to the calendar

Test access from your IT team: 1 to 4 weeks
Penetration test by your chosen firm: 2 to 4 weeks

How it is paid

Deposit 20%: CAD 31,380 to 47,980
Discovery 2.5%: CAD 3,922.50 to 5,997.50
Architecture 6.7%: CAD 10,512.30 to 16,073.30
Design approved 2.5%: CAD 3,922.50 to 5,997.50
Core features 7.5%: CAD 11,767.50 to 17,992.50
Full build 5%: CAD 7,845 to 11,995
Devnet 20.2%: CAD 31,693.80 to 48,459.80
Testing and fixes 2.5%: CAD 3,922.50 to 5,997.50
Testnet 13.4%: CAD 21,024.60 to 32,146.60
Launch 2.5%: CAD 3,922.50 to 5,997.50
Mainnet 7.2%: CAD 11,296.80 to 17,272.80
Holdback, 30 days after launch (10%): CAD 15,690 to 23,990

Start from this example

Example projectWeb appAPI

Orders, provisioning and billing joined

Hypothetical. Not a client, not a result.

// The problem

A regional internet provider takes orders in its billing system, emails them to the network team to provision, and updates the customer record by hand when the service is live.

// What we would build

An integration that passes new orders from billing to provisioning, tracks each step until the service is live, starts billing on the right day, and shows customer care where every order stands, using TM Forum Open APIs where your systems support them.

// What is in it

Orders passed from billing to provisioning automatically
Each step tracked until the service is live
Billing started on the day the service goes live
Order status visible to customer care

// Stack

Node.js
PostgreSQL
TM Forum Open APIs
OpenAPI
DigitalOcean

// estimate

Build: ≈ US$73,600 to US$113,000, delivered within 22 weeksCAD 104,800 to 160,400
Hosting: ≈ US$176 a monthCAD 250 a month
Support: ≈ US$2,500 a monthCAD 3,565 a month

Prices in your currency are estimates from today's Bank of Canada rate. All invoicing is in CAD or USD.

Timeline by milestone

Discovery: 2.9 to 3.4 weeks
Design approved: 2.4 to 3.4 weeks
API contract agreed: 1.4 to 1.9 weeks
Core features: 1.4 to 1.9 weeks
Full build: 0.9 to 1.4 weeks
Core resources built: 1.9 to 3.4 weeks
Security, gateway and connections: 1.4 to 2.4 weeks
Testing and fixes: 0.4 weeks
Docs, SDKs and load tests: 1.4 to 1.9 weeks
Launch: 0.9 to 1.4 weeks
Launch and first callers: 0.9 to 1.4 weeks

Outside our hands, and added to the calendar

Test access from your IT team: 1 to 4 weeks

How it is paid

Deposit 20%: CAD 20,960 to 32,080
Discovery 2.3%: CAD 2,410.40 to 3,689.20
Design approved 2.3%: CAD 2,410.40 to 3,689.20
API contract agreed 6%: CAD 6,288 to 9,624
Core features 7%: CAD 7,336 to 11,228
Full build 4.7%: CAD 4,925.60 to 7,538.80
Core resources built 18.3%: CAD 19,178.40 to 29,353.20
Security, gateway and connections 12.1%: CAD 12,680.80 to 19,408.40
Testing and fixes 2.3%: CAD 2,410.40 to 3,689.20
Docs, SDKs and load tests 6%: CAD 6,288 to 9,624
Launch 2.3%: CAD 2,410.40 to 3,689.20
Launch and first callers 6.7%: CAD 7,021.60 to 10,746.80
Holdback, 30 days after launch (10%): CAD 10,480 to 16,040

Start from this example

Example projectWeb app

Customer self-serve portal, rescued

Hypothetical. Not a client, not a result.

// The problem

A small carrier's customer portal was built on a framework that is no longer maintained; payments fail now and then, nobody dares to update it, and customers call instead of using it.

// What we would build

A rescue that keeps the portal running while it is replaced: a written review first, the payment faults fixed straight away, then a screen-by-screen rebuild on a maintained stack with tests, with customer accounts carried across unchanged.

// What is in it

A written review of the code, data and hosting
Payment faults fixed first
Rebuilt screen by screen on a maintained stack, with tests
Customer accounts carried across unchanged

// Stack

Next.js
PostgreSQL
TypeScript
Playwright
DigitalOcean

// estimate

Build: ≈ US$67,000 to US$102,000, delivered within 15 weeksCAD 95,400 to 145,800
Hosting: ≈ US$344 a monthCAD 490 a month
Support: ≈ US$2,500 a monthCAD 3,565 a month

Prices in your currency are estimates from today's Bank of Canada rate. All invoicing is in CAD or USD.

Timeline by milestone

Discovery: 2.9 to 3.4 weeks
Design approved: 2.4 to 4.4 weeks
Core features: 1.9 to 2.9 weeks
Full build: 1.4 to 1.9 weeks
Testing and fixes: 0.9 to 1.4 weeks
Launch: 0.9 to 1.4 weeks

Outside our hands, and added to the calendar

Test access from your IT team: 1 to 4 weeks

How it is paid

Deposit 20%: CAD 19,080 to 29,160
Discovery 7.7%: CAD 7,345.80 to 11,226.60
Design approved 7.7%: CAD 7,345.80 to 11,226.60
Core features 23.3%: CAD 22,228.20 to 33,971.40
Full build 15.5%: CAD 14,787 to 22,599
Testing and fixes 7.7%: CAD 7,345.80 to 11,226.60
Launch 8.1%: CAD 7,727.40 to 11,809.80
Holdback, 30 days after launch (10%): CAD 9,540 to 14,580

Start from this example

// by service

Go deeper on one kind of work.

Pages for the services we have the most to say about in this industry.

~/apps

Telecom field apps

Dispatch boards and iOS and Android technician apps for carriers and ISPs: jobs on a map, equipment scanned and activated at the install, and photos and signal readings with every job.

~/ai

AI for telecom

Customer care agents for bills, outages and moves on a frontier model, and custom alarm correlation models trained on your own network history, each measured before it goes live.

~/chains

Settlement ledger

A private permissioned ledger for usage records between carriers, so both sides of a wholesale or roaming agreement see the same totals and disputes are found per batch, not per month.

// questions

What buyers in this industry ask us.

Do you work with small regional carriers and ISPs?

Yes. Most of these examples suit a regional operator as well as a larger one; the estimator shows how the scope changes the range.

Can you work with our network engineers?

Yes, and we need to. They know the network; we build the software. We agree where our systems read from theirs.

How do payments work?

A deposit to start, then payments at agreed milestones, with 10% held until 30 days after launch. The deposit is a smaller share on larger projects.

Who owns the code and the models?

You do, once the work is paid for, including models trained on your network data.

// other industries

Nearby industries.

~/media

Media and entertainment

Subscriber apps, assistants that search your archive, rights and royalty ledgers, and community bots for Discord and Telegram.

See the examples

~/energy

Energy and utilities

Field inspection and work order apps for your crews, operations assistants on private models, renewable certificate ledgers and feeder load forecasting.

See the examples

~/construction

Construction

Site apps for daily logs and safety, specs assistants, progress claim and holdback ledgers, and bots for your crews.

See the examples

All industries

// where we work

Find your market.

We work from Kelowna with clients across Canada, the United States and further afield. Each market page covers working hours, hosting, the privacy law that applies, and prices in your currency.

Every market

// next

Not quite your project?

Tell us what you have in mind. We will come back to you with a range and the questions that would narrow it. Or book a call and talk it through.

Start a project Book a call